Overview

This website is operated and designed by Wrook Infinite (Pvt) Ltd. Throughout the site the terms ‘’we’’, ‘’us’’ and ‘’our’’ refer to Wrook Infinite (Pvt) Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing any product from us, you engage in our “Service” and agree to be bound by the following terms and conditions mentioned below (“Terms of Service”, “Terms). These Terms of Service apply to all users of the website without any limitation including browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read and follow carefully the Terms of Service mentioned below before accessing or using our website. By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement as provided, then you may not be able to access the website or use any services. An offer and acceptance are expressly limited to these Terms of Service if these terms and conditions are considered. 

Any new features or tools which are added to the current store shall also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Part 1: General Conditions

At the time when you click on the product preferred it does not constitute an Offer, but marks as an Invitation to Offer. Once you have selected the preferred product, our team is at a sole discretion either to reject to accept such invitation to offer or accept the same which at the end would mark a binding contract between us and you.  

Part 2: Privacy Policy

Wrook Infinite (Pvt) Ltd. is committed to respect your privacy and comply with applicable Data Protection and Privacy Laws of Sri Lanka. Our main purpose of collecting personal information is only to support your continuing relationship with us in order to provide an efficient service and meaningful and customized shopping experience. No information provided by a customer will be shared, sold, re-used or be used for any other purpose than to complete a transaction or address a customer service concern.  

We are providing this customer service policy statement in order to provide an overview as to how we collect, use and protect your personal information when you visit our website and ordering products through our website. 

We collect information from you when you register on our website or when you place an order. Before ordering any product, you must fill an online registration form which is also referred to as Know-Your-Customer (KYC) which includes personal information.

(A) To create an account

To create an account, you need to provide data including your name, e-mail address, mobile number and a password. Once you register for a premium service you need to provide payment (Credit or Debit Card) and billing information. 

(B) Personal information collection

We collect and use your personal information with your full knowledge and consent. The types of personal information that we may collect include your name, postal address (billing and shipping address) telephone numbers, e-mail address, credit/debit card information and/or any electronic/online mode of payment and bank account details if it involves bank transfers. Such personal data will be used in support of the intended purposes stated at the time at which it was collected and subjected to any preferences indicated by you and not for any other purposes.

(C) How we use information we collect and receive

We use your personal information for various purposes which include (a) to address and respond to service, security  and customer support issues, (b) to respond to complaints, (c) for billing purposes, (d) to communicate with you regarding  your order,  (e) to detect, prevent or otherwise address fraud, security, unlawful or technical issues, (f) as required by law, (g) to fulfill our contracts, (h) to improve and enhance the service and (i) for internal marketing purposes such as e-mail marketing (if applicable) and if we encounter any problem when processing your order, we may use your personal information to contact you. 

(D) Transactions involving third parties

Information about our customers is an important part of our business and we are not in the business of collecting, selling, and/or sharing our customers’ personal information to others. We make available to you services, products, applications or skills provided by third parties. For example, you can order products from third parties through our website and may be use the same information in so far as required for the effective completion of the business transaction purpose as more fully discribed herein under – (E) Third party service providers.

(E) Third party service provider

We employ other companies and individuals to perform services on behalf of us. Examples include fulfilling orders for product or services, delivering packages, sending e-mails, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. The third-party service providers have access to personal information needed to perform their functions, but may not use such information for any other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable Data Protection Laws.

(F) Internal security procedures

Information that you share on this website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected only for the purpose of completing the required transaction / business as it transfers between your browser and this website. We follow generally accepted industrial standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons must abide by security, privacy and confidential agreements, rules and laws.

(G) Cookies

Cookies are small text files placed on your computer, smart phone or other device and are commonly used on the internet. We use cookies or similar technologies to (a) collect information that will help us to understand the visitors’ browsing habits on our website (b) compile statistical reports on website activity [number of visitors and the pages they visit] (c) temporarily store any information which you may enter in tools such as calculators on our website (d) remember information of you when you visit our website,. 

We may use cookies to enable us to perform our contract with you (e.g. if you apply for a product online, or are an Online Banking Customer) and for our legitimate interest (e.g. to help us to improve our service). We will also ask for your consent for non-essential cookies. 

Part 3: Modifications to Prices of the Products

Prices for our products are subjected to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for modification, price change, suspension or discontinuance of service.  

Part 4: Products or Services

Certain products may be available exclusively online through the website. These products may have limited quantities and subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the online store and there could be slight deviation of colour and appearance of the actual product due to camera effects. 

All descriptions of product/s pricing are subjected to change at any time without notice, at the sole discretion of us. Also, we reserve the right to discontinue any product at any time.  

Part 5: Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may in our sole discretion limit or cancel quantities purchased by per order or per person or per household. In the event we make a change or cancel an order, we may notify you via e-mail or any accepted mode of communication.   

You agree to provide current, complete and accurate account information for all purchases made at our store. You agree to promptly update your account and other information including your email address, debit/credit card numbers and expiration dates and/or details of any electronic/online mode of payment in order to complete the transaction and the relevant contact numbers as required. 

For more details, please review our Return Policy. 

Part 6: Delivery

All our products are delivered via Courier or dedicated delivery services island wide in Sri Lanka.  

Products which are to be delivered within Colombo or suburbs are processed and dispatched within 3-7 working days. 

Products which are to be dispatched out of Colombo, the delivery is done through courier and/or dedicated delivery services within 4-10 working days. 

The delivery of orders placed during weekends, festive seasons and special holidays cannot be delivered within the stipulated time period as mentioned herein and the stipulated time limits can be varied according to the situation availed.  

Part 7: Return Policy

(A) Returns

We will accept returns if a product is delivered to you in a damaged condition or if the dispatched item specification differs from the ordered item. Any items that are used/ tested/ tried or improperly and/or neglectfully handled, or damaged due to improper care will not be eligible to be returned. 

You must notify us by getting in touch though our contact page within 7 working days of your order delivered with proof of damaged item by including photos and a detailed description, so that our team will assist you in the return process. 

Please use our contact page or any accepted method of communication to get a Return Authorization Number BEFORE you send back the items. Authorized returns must be shipped/ couriered within 5 days from the return approval date to our shipping address (link or address added). Unauthorized returns will not be accepted.  

To be eligible for a return as mentioned in the above conditions, your item must be returned to us in the same condition that you received it, with the original packaging and proof of the payment (receipt).  

Also, you will be personally responsible for paying your own shipping/courier charges for returning your item if you want it to be exchanged. 

It should be noted that returns/exchanges on sale items, discounted items or third-party products are not accepted.  

(B) Exchanges

In the event of any dissatisfaction with our product due to damage or if the dispatched item specification differs from the ordered item, we require proof of receipt in order to exchange the item for a similar product.

In the event the specific item purchased is discontinued in supply or out of stock we will provide you with alternative options of a similar item cost.

However, the product which is to be exchanged should be in the same condition as you received it, with the original packaging. If you need to exchange it, send us a detailed description via (contact page link) and we will send further details regarding the process.

The exchange process must be started within 7 working days of the original date of delivery and requires the payment receipt, invoice number or order confirmation e-mail as proof of purchase.

It should be noted that returns/exchanges on sale items, discounted items or third-party products are not allowed /accepted.

Also, you will be personally responsible for paying your own courier charges/shipping charges for returning your item if you want it to be exchanged.

It will take between 3-10 days to deliver the products after we have received the items to be exchanged.

Part 8: Accuracy and Timeliness of information

The relationship between the Parties hereto shall be a contractual one, and shall not be deemed an employer-employee relationship, or principal-agent relationship, or joint venture, or partnership, or any other relationship. 

Part 9: Relationship

If information made available on this site is not accurate, complete or current, we are not responsible or liable because the material on this site provides only general information and should not be solely relied upon or used as the sole basis for making decisions without consulting our team primarily. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information which would provide general information of the products and services that are updated on our site. However, this information might not be up to dated and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site and to make necessary contacts with our team. 

Part 10: Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, and secure or error- free. We do not warrant that the results may be obtained from the use of the service will be accurate or reliable.  

You expressly agree that your use of or inability to use the services is at your sole risk. The products which are delivered to you through the service are available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose, durability, title and non-infringement.  

No directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensees shall be liable for any injury, loss, claim, or any direct or indirect damage of any kind of lost profit, lost revenue, lost savings, loss of data or any similar damages whether based in contract, tort (including negligence), strict liability or otherwise.  

Part 11: Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Part 12: Termination

The obligations and liabilities of parties incurred prior to the termination date shall subsist until the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, when you cease to use our website.

If we have observed or suspect that you have failed to comply with any of the term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to date and including the date of termination and/or accordingly we may deny you access to our services (or any part thereof).

Part 13: Effect of Termination

Upon termination of this Agreement, this Agreement shall cease to be in force and effect and the rights and obligations of the parties hereunder shall cease and be terminated, provided that; 

  1. Termination of this Agreement shall not prejudice any rights and liabilities already accrued to the Parties as at the time of termination; 
  2. Exercise of any right of either Party hereunder shall not prejudice its right to exercise any other right.

Part 14: Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.  

These Terms of Service, policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written between you and us. 

Part 15: Governing Law

This agreement is exclusively subject to and all disputes arising under this agreement shall be governed by and interpreted in accordance with the laws of the Socialist Democratic Republic of Sri Lanka without regard to principles of conflict of laws. Conclusion of the agreement shall take place in the English language.  The place of jurisdiction is determined for agreements with business persons. 

Part 16: Intellectual Property Rights

All text, graphics, button icons, images, audio clips, and software (collectively, “Content”) and collection, arrangement, and assembly of all content on this site (the “Compilation”) belongs exclusively to Wrook Infinite (Pvt) Ltd. The Content and the Compilation are all protected by International Copyright Laws. You may not use our trademarks or service marks in connection with any product or service which is likely to cause confusion or in any manner that disparages or discredits us.  

Any person shall not directly or indirectly make use of any products or marketing tools or materials including trademarks or service marks without our prior expressed written consent in any manner which may violate any intellectual property rights of us or intellectual property rights of any other person.  In case of such unethical practice such person shall be liable for breach of trust and violation of intellectual property rights and will be subjected to appropriate sanction; criminal and civil.  

Part 17: Changes to Terms of Service

You can review the most current version of Terms of Service at any time on this page.  

We at our sole discretion, reserve the right to update, change, and replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes as we do not notify each and every user of our website. Your continued use of or access to our website to the services following the posting of any changes to these Terms of Service constitutes acceptance of these changes.

Part 18: Contact Information

Queries on Terms of Service should be sent to us at info@wrook.com or contact us on +94 77 999760

Part 19: Terminology

In this agreement, the following terms shall have the following meanings, unless the context requires or admits otherwise; 

“Terms of service” means the agreement between Wrook Infinite (Pvt) Ltd. and the User. 

“You’’ means the Customer, a person with whom Wrook Infinite (Pvt) Ltd. enters into a contract and at times referred to as “User’’. 

‘’Us’’/ ‘’We’’ means Wrook Infinite (Pvt) Ltd. who would provide the products and services to the User through the website. 

‘’Accepted mode of communication’’ means SMS, WhatsApp or direct phone calls to +94 77 9997600. 

‘’Electronic-online mode of payment’’ means E-wallet, smart card, online banking and mobile payment. 

“Governing law” means the laws, decrees, ordinances, rules and regulations applicable in Sri Lanka (and the interpretations thereof by the courts of Sri Lanka having the force of law).