Who we are
Wrook Infinite (Pvt) Ltd. is committed to respect your privacy and comply with applicable Data Protection and Privacy Laws of Sri Lanka. Our main purpose of collecting personal information is only to support your continuing relationship with us in order to provide an efficient service and meaningful and customized shopping experience. No information provided by a customer will be shared, sold, re-used or be used for any other purpose than to complete a transaction or address a customer service concern.
We are providing this customer service policy statement in order to provide an overview as to how we collect, use and protect your personal information when you visit our website and ordering products through our website.
We collect information from you when you register on our website or when you place an order. Before ordering any product, you must fill an online registration form which is also referred to as Know-Your-Customer (KYC) which includes personal information.
(A) To create an account
To create an account, you need to provide data including your name, e-mail address, mobile number and a password. Once you register for a premium service you need to provide payment (Credit or Debit Card) and billing information.
(B) Personal information collection
We collect and use your personal information with your full knowledge and consent. The types of personal information that we may collect include your name, postal address (billing and shipping address) telephone numbers, e-mail address, credit/debit card information and/or any electronic/online mode of payment and bank account details if it involves bank transfers. Such personal data will be used in support of the intended purposes stated at the time at which it was collected and subjected to any preferences indicated by you and not for any other purposes.
(C) How we use information we collect and receive
We use your personal information for various purposes which include (a) to address and respond to service, security and customer support issues, (b) to respond to complaints, (c) for billing purposes, (d) to communicate with you regarding your order, (e) to detect, prevent or otherwise address fraud, security, unlawful or technical issues, (f) as required by law, (g) to fulfill our contracts, (h) to improve and enhance the service and (i) for internal marketing purposes such as e-mail marketing (if applicable) and if we encounter any problem when processing your order, we may use your personal information to contact you.
(D) Transactions involving third parties
Information about our customers is an important part of our business and we are not in the business of collecting, selling, and/or sharing our customers’ personal information to others. We make available to you services, products, applications or skills provided by third parties. For example, you can order products from third parties through our website and may be use the same information in so far as required for the effective completion of the business transaction purpose as more fully discribed herein under – (E) Third party service providers.
(E) Third party service provider
We employ other companies and individuals to perform services on behalf of us. Examples include fulfilling orders for product or services, delivering packages, sending e-mails, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. The third-party service providers have access to personal information needed to perform their functions, but may not use such information for any other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable Data Protection Laws.
(F) Internal security procedures
Information that you share on this website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected only for the purpose of completing the required transaction / business as it transfers between your browser and this website. We follow generally accepted industrial standards to protect the personal information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons must abide by security, privacy and confidential agreements, rules and laws.
(G) Cookies
Cookies are small text files placed on your computer, smart phone or other device and are commonly used on the internet. We use cookies or similar technologies to (a) collect information that will help us to understand the visitors’ browsing habits on our website (b) compile statistical reports on website activity [number of visitors and the pages they visit] (c) temporarily store any information which you may enter in tools such as calculators on our website (d) remember information of you when you visit our website,.
We may use cookies to enable us to perform our contract with you (e.g. if you apply for a product online, or are an Online Banking Customer) and for our legitimate interest (e.g. to help us to improve our service). We will also ask for your consent for non-essential cookies.
